NOTE: The 2017-2019 web edition is coming soon. It can also be downloaded as a PDF.
A service of the Knoxville-Knox County Office on Aging.
Photo of a wheelchair-accessible van


Many providers listed below offer nonemergency transportation for medical appointments, to and from nursing homes and hospitals, for holiday or special-occasion visits, and other trips. Some hospitals, eye doctors, medical, rehabilitation, or other providers offer free transportation for patients or clients to/from their facilities. Private pay; TennCare, when applicable.

Private companies and individuals also provide transportation for errands; see Errand Services. Seniors and their families often are concerned about driving safety; for services that help seniors drive safely, see Driver Safety.

Counseling for Transportation (CAC): 524-0319

2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Helps callers determine which local transportation services suit needs and helps access those services. Free.

KAT City Bus: 637-3000

301 Church Avenue, 37915
Knoxville Area Transit. Seniors (age 65+) and persons with disabilities pay half fare with KAT ID or Medicare card. Call or check website for schedules.  |  Website »

KAT LIFT: 215-7850

301 Church Avenue, 37915
Knoxville Area Transit minibuses transport passengers with disabilities (as defined by ADA), Mon.-Sun., same hours as buses. Passengers must be certified before riding. Fare is $3 per one-way trip. Guests also pay fare; Personal Care Attendants ride free. Service is door to door within service area. Trip must be scheduled at least one day in advance. Call to request application and handbook.  |  Website »

Knox County CAC Transit: 524-0319

2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Lift-equipped minibuses transport Knox County residents who cannot use KAT for medical appointments, employment, and other essential errands. Sliding scale fare. Call in advance for reservation; evening and weekend trips can be arranged for a fee.  |  Website »

Knoxville Commuter Pool: 974-5255

Center for Transportation Research
600 Henley Street, Suite 309, 37996-4133
Commuter information about van pools for employment.

Lifeguard Ambulance Services: 637-1800

2718 John Deere Drive, 37917
Nonemergency ambulance service for interfacility medical transport. Also has a wheelchair-accessible van.  |  Website »

Out-of-Town Travel

Some bus lines and airlines offer senior citizen discounts. Airlines provide boarding and transit assistance on request.

Priority Ambulance: 688-4999

910 Callahan Drive, Suite 101, 37912
Emergency and nonemergency medical transport for scheduled interfacility transports. Ambulances have TVs for longer trips.  |  Website »

Rural/Metro Ambulance

Nonemergency: 546-9646

Emergency: 911

Billing: 1-800-889-1581

Billing address: 10140 Gallows Point Drive, 37931
Emergency and nonemergency ambulance service.  |  Website »

Smart Trips: 215-2916

City/county ride-share agency matches commuters who want to carpool, works with employers, has bicycling programs, and more. Participants are eligible to win gift cards from area vendors.

Taxicab Inspector: 215-7379

Call to report complaints or unresolved problems with taxicab or wrecker service companies.


See Taxicabs in phone book Yellow Pages. There are maximum rates that taxi companies may charge. Check with Taxicab Inspector for rates. Ask dispatcher in advance for approximate fare. Some companies offer special services for seniors, but you must ask.

TennCare Transportation

Amerigroup: 1-866-680-0633

To arrange nonemergency TennCare transportation for
Amerigroup enrollees.

BlueCare and TennCare Select: 1-866-473-7563

To arrange nonemergency TennCare transportation for
BlueCare and TennCare Select enrollees.

United Healthcare: 1-866-405-0238

To arrange nonemergency TennCare transportation for
United Healthcare enrollees.

Volunteer Assisted Transportation (CAC): 673-5001

2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Volunteers provide transportation for eligible seniors and people with disabilities who require assistance to travel safely. Call in advance for service. Sliding scale fees.  |  Website »

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2247 Western Avenue
P.O. Box 51650
Knoxville, TN 37950
The Office on Aging is a service of the Knoxville-Knox County Action Committee