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A service of the Knoxville-Knox County Office on Aging.
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Mental Health Services

For information about TennCare’s coverage of mental health services, see Medical Insurance & Financing.

Emergency Services

Contact Helpline: 584-4424

Crisis help line. 8 a.m.-11 p.m., 365 days/year.

Crisis Stabilization Unit: 541-6958

A service of Helen Ross McNabb Center
Provides facility-based (nonhospital) short-term treatment to stabilize adults (18+) having mental health crises to prevent acute psychiatric hospitalization. Acceptance of services must be voluntary.  |  Website »

Hopeline: 1-800-784-2433

Suicide prevention line. 24 hours, 365 days/year.

Mobile Crisis Unit: 558-9040

A service of Helen Ross McNabb Center
Provides 24-hour mental health crisis response through over-the-phone assessment and triage, which determines if caller should be seen in person. If so, a meeting or video conference will be arranged. Offers access to appropriate care.  |  Website »

Geriatric Assessment Units

These hospital units evaluate older adults with medical, behavioral, mood or memory problems and provide
short- term inpatient treatment. Medicare, TennCare, private insurance, and private pay. See Assessment.

Information and Advocacy

Disability Rights TN: 1-800-342-1660

9050 Executive Park Drive, Suite 220 A, 37923
Advocates for legal rights of persons with developmental and mental disabilities, and investigates institutional abuse and neglect of persons with mental illness.  |  Website »

Mental Health Association of East TN, Inc.: 584-9125

9050 Executive Park Drive, Suite 104-A, 37923 (street)
P.O. Box 32731, 37930-2731 (mailing)
Specializes in mental health education and information, screenings, referrals to mental health and addiction treatment services, and family and client advocacy. Assistance includes free mental illness screenings and client support and advocacy via the Peer Recovery Call Center (same number) is open 8:30 a.m. - 5:30 p.m. Website includes resources about seniors and stress, dementia, depression, etc.; offers a free and anonymous Geriatric Depression Rating Scale. Call to report problems with access to mental health services; advocates with service providers to help get treatment access.  |  Website »

Ongoing Mental Health Treatment & Counseling

See also Counseling. Many home health care agencies and nursing homes provide mental health services, including monitoring medication levels, behavior management education, and counseling (in home or facility).

Cherokee Health Systems

Provides access to mental health care to those who are insured, underinsured, and uninsured. Sliding fee scale.  |  Website »

Fifth Avenue: 525-2104
538 Fifth Avenue, 37917
Mon.-Fri., 8 a.m.-12 p.m. and 1 p.m.-5 p.m. Appointments and walk-ins accepted.

Center City: 544-0406
2018 Western Avenue, 37921
Mon.-Thur., 8 a.m.-8 p.m.; Fri., 8 a.m.-6 p.m.; and Sat., 10 a.m.-6 p.m. Pharmacy hours: same as office hours, except opens at 8:30 a.m., Mon.-Fri.

East Knox: 522-6097
2202 Martin Luther King Jr. Boulevard, 37915
Mon.- Fri., 8 a.m.-5 p.m.

Helen Ross McNabb Center: 637-9711

201 W. Springdale Avenue, 37917
Integrated mental health care system, substance abuse/ addiction treatment, and social services for all ages. Individual prevention, treatment, and rehab services. Patients can be referred by self, family, or professionals. In emergency, McNabb patients may call 24 hours/day. TennCare, private insurance, private pay. Free to eligible participants.  |  Website »

Peninsula Outpatient Centers: 970-9800

Member of Covenant Health
1451 Dowell Springs Boulevard, Suite 101, 37909
Services include intensive outpatient program, counseling, medication management, support groups, 12-step programs.  |  Website »

Tennessee Mental Health Care & Advocacy: 281-3683

200 W. 5th Avenue, 37917
For TennCare beneficiaries, age 18+, with a mental health diagnosis. Has an advocate on staff to help those with TennCare whose mental health care needs are not being met. Psychosocial program offers classes in independent living skills, coping skills, health and wellness, mental health awareness, self-advocacy, creative expression and more. Mon.-Fri., 9: a.m to 2 p.m.

Tennova Behavioral Services Intensive Outpatient Program: 545-7228

Member of Tennova Healthcare
900 E. Oak Hill Avenue, 37917
Call Mon.- Fri., 9 a.m.- 3 p.m.  |  Website »

Intensive Outpatient Programs

These programs specialize in emotional health recovery and substance abuse issues for people who need less intensive treatment than inpatient hospital programs but more intensive than is provided in traditional outpatient programs. Medicare, TennCare, private insurance, private pay. For those that provide intensive outpatient programs, see Ongoing Mental Health Treatment & Counseling section above.

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2247 Western Avenue
P.O. Box 51650
Knoxville, TN 37950
The Office on Aging is a service of the Knoxville-Knox County Action Committee