NOTE: The 2017-2019 web edition is coming soon. It can also be downloaded as a PDF.
A service of the Knoxville-Knox County Office on Aging.
Photo of a couple sitting on a porch

Crisis and Hardship Assistance

Provides limited help with food, shelter, clothing, utilities, supplies and fuel. Some agencies also offer counseling on a limited basis. Hot meals are served at various locations around town. Call 211 for locations and times.

American Red Cross: 584-2999

6921 Middlebrook Pike, 37909
Disaster relief, including assistance for families who have lost homes to fire, flood or other disaster. Communication between and financial assistance for service members and their families in emergencies.  |  Website »

Angelic Ministries: 523-8884

1218 N. Central Avenue, 37917
Household items, appliances, clothing, furniture (two pieces) free with referral from agency or church. Open Mon.- Thur., 10 a.m.-2 p.m; distribution Tues. & Wed., 7:30 a.m.  |  Website »

Baptist Center at Western Heights: 525-9068

1230 W. Scott Avenue, 37921
Community Market offers emergency help with food, 8 a.m.-12 p.m., Tues. and Thurs.; no referral needed. Clothing available 9 a.m.-11 a.m. on Tues. & Thurs.  |  Website »

CAC Homeward Bound: 546-3500

2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Case management and emergency services for the homeless, including housing, counseling, educational services, and job training.  |  Website »

CAC Neighborhood Centers

Knoxville-Knox County Community Action Committee
Assistance with benefits and services, including federal energy assistance. Home visit can be arranged if necessary.  |  Website »

East (East of Broadway): 546-5125

4200 Asheville Highway, 37914

North (Halls/North Knox County): 925-0880

7028 Maynardville Highway, 37918

South (South of the river): 577-7591

522 Maryville Pike, 37920

West (West of Broadway): 524-3345

L. T. Ross Bldg., 2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)

Community Chest of Knox County: 938-3517

2107 W. Emory Road, 37849
Help with clothing and household items. Very low cost.  |  Website »

Corryton Hospitality Pantry: 687-8438

Rutherford Memorial United Methodist Church
7815 Corryton Road, Corryton, 37721
Provides three-day supply of food. Open on 2nd and 4th Thursdays of each month, 9 a.m.-12 p.m. (or earlier if supplies run out). On 4th Thursdays, pantry offers USDA commodities. Need photo ID.

Contact Care Line, Crisis Care Line: 584-4424

P.O. Box 4641, Oak Ridge, 37831-4641
Supportive, nonjudgmental listening with referrals to other agencies when appropriate. Phones answered 365 days/year, 8 a.m.-11 p.m.  |  Website »

Family Crisis Center: 637-8000

A service of Helen Ross McNabb Center
24-hour crisis hotline for victims of domestic violence to access safety planning and information about emergency shelter, support groups, and related services. Place of refuge for women and children affected by domestic violence. On-site counseling, advocacy, and case management.  |  Website »


Provides 3-day emergency supply of food. Pick up food at FISH Hospitality Pantry nearest you on days indicated. Hours vary. May use the pantries as often as needed.  |  Website »

East: 522-3474

600 S. Chestnut Street, 37914
Serves residents east of Broadway. Mon., Wed. & Fri., 10 a.m.-1 p.m.

Northwest: 971-4000

122 W. Scott Avenue, 37917
Serves residents east of Broadway. Tues., Thurs., 4th Sat., 10 a.m.-1 p.m.

South: 577-9600

115 Ogle Street, 37920
Serves residents south of the river. Wed., 10 a.m.-1 p.m., Fri., 10 a.m.-4 p.m.

FISH Team Delivery: 523-7900

For those unable to pick up food, call after 9 a.m., Mon.-Sat., to arrange delivery. Line stays busy; keep trying your call. Delivery orders will be taken each day as long as volunteer teams are available.

Knox Area Rescue Ministries: 673-6540

418 N. Broadway, 37917
Emergency food and shelter for families and adults (18+). Homeless assistance and substance-abuse program for adults. Crossroads (633-7654), a homeless resource center, offers crisis intervention, phone and computer access, short-term storage, limited transportation, and referrals to health care and social services.  |  Website »

Knox County Family Assistance Program (CAC): 546-3500

2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Help with utilities, rent, mortgage, etc., for qualified families. Contact your CAC Neighborhood Center.

Knoxville Utilities Board: 524-2911

P.O. Box 59017, 37950-9017
Call for information on Levelized Billing Plan, referrals to community agencies or utility problems. Ask about third-party notification program that allows you to authorize another person to be notified if you receive a Final Notice for disconnection.  |  Website »

Ladies of Charity

Emergency Assistance: 474-9348

Office and Thrift store: 247-5790

120 W. Baxter Avenue, 37917
Emergency assistance, Mon.-Fri., 9:30 a.m.-1:30 p.m. Provides clothing vouchers for adjacent thrift store, newborn layettes (generous supply of baby items), and offers limited help with rent, utilities, and medications. Food pantry (three-day supply). Limited help with kerosene in winter (Dec. 1 - Apr. 1). Must have photo ID; also need documents showing Social Security numbers of everyone in household. Thrift store offers clothing, furniture, and household goods, Mon.-Sat., 9:30 - 4:15 p.m. Donations accepted during business hours.  |  Website »

LIHEAP: Low-Income Home Energy Assistance Program (CAC): 637-6700

2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Year-round program offers low-income households limited help with utility bills and home-delivered fuels. Eligibility requirements.  |  Website »

Parkwest Behavioral Health Independent Living Program: 374-7272

Member of Covenant Health
1451 Dowell Springs Road, Suite 101, 37909
Crisis assistance for persons currently receiving mental health services from a licensed provider. This is not a housing or residential program. Assistance includes rent deposits; utilities deposits; medicines; GED testing; and, on a limited basis eye exams and eyeglasses. Help is limited to once a year per person. Call for eligibility requirements.  |  Website »

Positively Living: 525-1540

1501 E. Fifth Avenue, 37917
Provides housing and care for homeless persons suffering with HIV/AIDS, mental illness, addiction or a physical disability.  |  Website »

Salvation Army: 525-9401

409 N. Broadway, 37917
Emergency help with food, clothing, utilities (when funding is available), household items. Serves anyone, but must call for appointment. Assists battered and homeless women and their children; shelter and counseling at Joy Baker Center. Transitional housing program provides job-training, employment, and permanent housing for homeless persons.  |  Website »

Samaritan Place: 684-1880

Program of Catholic Charities of East TN, Inc.
3009 Lake Brook Boulevard, 37909
Temporary emergency housing for seniors, age 55+.  |  Website »

Serenity Shelter: 971-4673

Knox Area Rescue Ministries
P.O. Box 3310, 37927
24-hour crisis line. Shelter and counseling for any woman, with or without children, who is a victim of domestic violence. Long-term restoration programs for eligible women.  |  Website »

Volunteer Ministry Center: 524-3926

511 N. Broadway, 37917
The Resource Center, open Sat.-Thur., 7 a.m.-5 p.m., and Fri., 7 a.m.-4 p.m., offers meals, shower and laundry facilities, case management, life-skills classes, and more for homeless persons enrolled in VMC program to seek permanent housing. The Bush Family Refuge (673-0235), open Mon.-Fri., 9:30 a.m.-12 p.m. and 12:30-2:30 p.m., offers emergency assistance, counseling, some help with rent and utilities, food, transportation (limited), and help obtaining eyeglasses, prescriptions and other necessities for those who are homeless or marginally housed.  |  Website »

YWCA: 523-6126

420 W. Clinch Avenue, 37902
Transitional shelter for women age 18+. Private rooms, shared bathrooms; communal living room and kitchen facilities. Fee. Must fill out application.  |  Website »

« Directory Table of Contents
« Important Numbers
« Action Guide

2247 Western Avenue
P.O. Box 51650
Knoxville, TN 37950
The Office on Aging is a service of the Knoxville-Knox County Action Committee