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2-1-1 Stories

By the end of the call, Ms. L was in tears and expressed to the specialist that she had never been in a position of needing help and that she had no idea there were so many resources available to help her.

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East Tennessee 2-1-1

East Tennessee 2-1-1 serves as the first point of access to all community services, including shelter and housing, food, substance abuse prevention/treatment, health facilities, mental health services, senior issues, financial assistance, legal assistance, child care, child and elder abuse services, disaster relief, crisis intervention, and volunteer opportunities.

East Tennessee 2-1-1 serves as one of several call centers that work to provide Tennessee with a statewide information and referral system. 2-1-1 is an easy-to-remember telephone number and Internet portal ( that provides free, confidential, multilingual information and referral services that connect the residents of Knox and surrounding counties to a full range of community, social, health, and government services.

Typical callers to 2-1-1 run the gamut from adults in need of services for themselves or for children, to the financially disadvantaged of all ages, to teachers, social workers, judges, nurses, doctors, and other social service professionals working to meet the complex needs of their clients or of their own lives.

Contact 2-1-1

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Phone: 211